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Queens House Cleaning Services
FAQ, Terms & Conditions

Do You Bring Your Own Supplies, Products & Equipment?

Yes! We supply all of the cleaning products and tools to clean your home.

What Is Included In Move In/Move Out Cleaning?

Click here to see all services that are included in Move In/Out.

Move In/Out Checklist.

What Is The 2-Hour Window?

We allow our professionals to arrive within 2 hours of your scheduled time to accomodate unpredictable traffic, parking and other surprises.

What Is Considered An Extra?

  • Inside Oven

  • Inside Refrigerator

  • Cabinet Fronts

  • Cabinet Tops

  • Finished Basements

  • Garages

  • Pets

  • Walls

  • Anything outside the standard scope of work

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PRICING

WHAT IS THE PRICE?

We determine pricing based on the number of bedrooms and bathrooms in your home, along with the estimated duration of the cleaning. Simply select the number of bedrooms and bathrooms on our website to receive an instant price estimate.

 

While we consider several factors when providing an initial estimate over the phone, our cleaning technicians may find it necessary to allocate additional time to complete the full scope of service in your home. We will contact you one hour before the scheduled completion of your initial cleaning to discuss any unforeseen circumstances. Should extra time be required due to factors such as extensive dirt or a large number of decorations, you will have the choice to approve the additional time or adhere to the original estimate. Rest assured, we will never charge your card for any extra time without your explicit consent.

REFUNDS, CANCELATION,
RESCHEDULING

What Is Your Refund Policy?

No monetary refunds are provided.

What Is Your Cancelation Policy?

If you cancel on the day of the cleaning, an additional 50% fee will be charged, totaling 75% of the scheduled cleaning cost.

What Is Your Rescheduling Policy?

To reschedule, please notify us at least 48 hours prior to your appointment. Rescheduling requests made within 48 hours cannot be accommodated. If you need to reschedule after the 48-hour window, you will need to pay another non-refundable deposit.

REFUNDS, CANCELATION,
RESCHEDULING

Do You Clean With Other Contractors In Home?

No we do not clean while other contractors are in the home. Please do not schedule our cleaning on a day that you plan to have cable company, moving company, any type of contractors in the home .

 

If we show up to a clean and there are other contractors in the home, we will leave and you will have to pay the clean in full.

How Do You Handle Quality Control?

All cleanings must undergo inspection before our team departs the premises. We do not provide re-cleaning services. If you are absent during the cleaning, you have 24 hours to notify us of any concerns, and we will credit you up to $25 towards your next cleaning.

What Is Your Cancelation Policy?

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What Payments Do You Accept?

We take debit and credit cards. We do not take cash, checks, Zelle, Venmo or any other forms of payment.

What Is Required of Homeowners For A Clean?

We are committed to providing you with exceptional cleaning services and leaving your house in immaculate condition. To ensure that we deliver the highest quality of service possible, we kindly request that you prepare for our arrival by putting away any items that could obstruct us from cleaning specific areas, such as loose papers, toys, and other objects. Please make sure that all dishes are put away to enable us to clean your kitchen thoroughly. Also, kindly ensure that any sensitive materials are stored away.

 

All customers are required to have the following amenities available:

  • Running water with access to it.

  • Electricity with functioning lightbulbs throughout the home (cleaning cannot be performed in the dark).

  • Air conditioning & heat for a comfortable working environment.

WHAT DONT YOU CLEAN?

We do our best to meet the needs of our clients; however, there are some things we are unable to do:

 

  • Clean biohazards (blood, mold, bodily fluids) - This we can handle however pricing is different as we need to send a trained crew .

  • Remove high levels of trash/debris

  • Clean up pet waste

  • Clean inside washer/dryers

  • Clean inside dishwashers

  • Clean cat litter box (including excess on floor)

  • Use our vacuum on pet soiled carpet

  • Clean insects/rodents/rodent droppings

  • Clean hard to reach or high areas that are not accessible with our extension duster

  • Clean fully stocked refrigerators/freezers (we will be happy to clean if emptied)

  • Guarantee the results of blind dusting

  • Wash/load/put away dishes

  • Empty diaper genies/diaper pails

  • Wipe light bulbs and delicate glass fixtures

  • Use homemade cleaning products

  • Move furniture

  • Change linens

  • Step higher than a 3 step stepladder

  • Wash walls, scrub walls, scrub baseboards.

  • Closets unless when performing move in /move out clean

  • Carpet Cleaning and tile and grout cleaning are not included in any cleaning package. If you would like a quote we would be happy to quote as this is a separate service.

SAFETY 

Are Your Cleaners Trustworthy?

Yes, all of our staff has been trained and vetted with a background check. All our cleaners are fully insured for your peace of mind.

How Do You Handle Quality Control?

All cleanings must undergo inspection before our team departs the premises. We do not provide re-cleaning services. If you are absent during the cleaning, you have 24 hours to notify us of any concerns, and we will credit you up to $25 towards your next cleaning.

Breakage

Neat Streak Cleaning cannot be held responsible for damage caused by unstable items such as pictures not hung securely, items with unstable bases, floating shelves, or improperly secured items. The client is responsible for cleaning curio cabinets, figurines, glassware, and items of extreme or sentimental value. If a cleaner breaks an item, Neat Streak Cleaning will pay up to $100 per item or the replacement cost with verified value. The client must save the broken item for inspection.

Have Your Cleaners Passed A Background Check?

Absolutely! We run a strict nationwide background check on all applicants as the last step in our pre-screening process.

Is My Payment Information Safe?

Yes! We have 3 layers of protection in place to ensure your information is not compromised. First, our booking page is protected by extended SSL certification. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by Stripe and is layered in their own 256 bit security protocol. We never store your credit card information (only a token that allows us to charge the card). We promise your information is safe and secure.

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